Terms & Conditions
These Terms and Conditions govern your access to and use of Crusado, operated under Curaçao license 8048/JAZ. By creating an account or using our services, you confirm that you have read, understood, and agreed to be bound by these terms in full.
We reserve the right to amend these terms at any time to reflect regulatory changes, operational updates, or improvements to our platform. Continued use of our services after any amendment constitutes acceptance of the revised terms. Where changes materially affect your rights, we will take reasonable steps to notify registered players. You remain responsible for reviewing this document periodically.
1. General Information and Legal Agreement
Use of our platform is conditional on acceptance of these terms. No account may be opened or used without agreement to the full document.
This agreement forms a binding contract between you and Crusado from the moment registration is completed. It covers every aspect of your relationship with us, including deposits, withdrawals, bonus participation, and gameplay. We operate our services in accordance with the laws applicable to our license and make reasonable efforts to align our practices with standards expected in the United Kingdom market. Nothing in these terms limits statutory rights that cannot lawfully be excluded.
Where any provision is found unenforceable, the remaining terms continue to apply. You retain the right to request clarification on any clause through our support channels.
2. Account Opening and Eligibility
You must be at least 18 years old to register an account with us. Only one account per person, household, or IP address is permitted.
Registration requires accurate personal information, including your full legal name, date of birth, residential address, and a valid payment method. We check submitted details against available verification tools and reserve the right to decline or suspend registration where information appears incomplete or inconsistent. Players residing in jurisdictions where online gambling is restricted or prohibited are not eligible to use our services. Accounts found to violate eligibility rules will be closed and any associated funds handled according to applicable regulations.
You are entitled to request details of why an account was declined. Appeals can be submitted through our support team for review.
3. KYC and Identity Verification
Identity verification is mandatory before withdrawals are processed. This applies to every player without exception.
Under our Know Your Customer obligations, we may request a government-issued photo ID, proof of address dated within the last three months, and confirmation of payment methods used on your account. Additional documentation, such as source of funds declarations, may be required for larger transactions or where account activity triggers internal review thresholds. Verification is carried out in line with licensing requirements and anti-fraud obligations, and delays in document submission will directly delay withdrawal processing. We retain the right to request further checks at any stage of the account lifecycle, not solely at registration or first withdrawal.
You have the right to understand why specific documents are requested. Our support team can clarify the verification process at any point.
4. Account Security and Password Confidentiality
You are responsible for keeping your login credentials confidential. Sharing your password with another person is not permitted under any circumstance.
All activity recorded under your account is treated as authorised by you, including deposits, wagers, and withdrawal requests. We recommend using a strong, unique password and enabling any additional security features we make available. If you suspect unauthorised access, you must notify us immediately so we can investigate and restrict the account if necessary. We are not liable for losses resulting from compromised credentials where reasonable security steps were not taken on your part.
You retain the right to request a password reset or additional account security measures at any time through your profile settings.
5. Deposits and Account Funding
Deposits must be made using payment methods registered in your own name. Third-party deposits are not accepted under any circumstances.
Minimum and maximum deposit limits apply and are displayed at the point of transaction in pounds sterling. We work with established payment providers to process deposits, though processing times may vary depending on the method selected and the provider's own procedures. Funds deposited in error, or through unauthorised payment instruments, may be reversed pending investigation. We do not charge deposit fees directly, though your bank or card provider may apply its own charges.
Players can request deposit limits for responsible gambling purposes at any time, and such requests take effect promptly once confirmed.
6. Withdrawal Procedures and Verification
Withdrawal requests are processed only after identity verification has been completed. This requirement protects both your account and the integrity of our platform.
Standard processing times apply once a withdrawal request is approved, though timing can vary based on the payment method and any pending verification checks. We reserve the right to request additional documentation before releasing funds where account activity warrants further review. Withdrawals are generally returned to the original deposit method where possible, in line with anti-money laundering practice. Outstanding bonus wagering requirements must be completed, or formally forfeited, before withdrawal requests can be approved.
You are entitled to track the status of your withdrawal request through your account dashboard or by contacting support directly.
7. Bonus Rules and Wagering Requirements
Bonus offers are subject to individual terms displayed alongside each promotion. Wagering requirements must be met in full before bonus-related winnings become withdrawable.
Each bonus carries specific conditions covering eligible games, minimum deposit thresholds, maximum bet limits while wagering is active, and expiry periods. Failure to comply with these conditions may result in forfeiture of the bonus and any winnings generated from it. We reserve the right to decline or withdraw bonus offers from accounts showing patterns consistent with bonus abuse, including the use of betting strategies designed to minimise risk while meeting wagering requirements. Players attempting to exploit promotional terms through multiple accounts or coordinated activity will have offers voided.
Full terms for each promotion are available before opt-in, allowing you to review conditions prior to participation.
8. Inactive and Dormant Accounts
Accounts with no login activity for twelve consecutive months are classified as inactive. Dormancy fees may apply once this threshold is reached.
We will attempt to notify you before any dormancy fee is applied, using the contact details held on file. If an account remains inactive for an extended period following notification, a monthly maintenance fee may be deducted from any remaining balance until the account is reactivated or the balance reaches zero. Reactivation is straightforward and typically requires only a successful login and, where applicable, updated verification. Accounts closed due to extended dormancy and zero balance may require full re-registration.
You can prevent dormancy status simply by logging into your account periodically, even without placing a wager.
9. Game Fairness and RNG Systems
All games offered on our platform use certified Random Number Generator technology. Outcomes are determined independently and cannot be predicted or influenced by either party.
Our game providers undergo independent testing by recognised testing laboratories to confirm RNG integrity and payout percentages align with published return-to-player figures. These figures represent long-term theoretical averages and do not guarantee results over any individual session. We do not alter game outcomes, and no employee has the ability to manipulate results in favour of or against any player. Game rules, paytables, and RTP information are available within each game for your review before play.
Disputes regarding specific game outcomes can be raised with support, who will review game logs where necessary.
10. Prohibited Conduct and Fraudulent Activity
You must not engage in fraudulent, deceptive, or manipulative behaviour while using our services. This includes, without limitation, identity misrepresentation, chargeback fraud, collusion, and the use of banned software or betting syndicates.
Prohibited conduct extends to creating multiple accounts, exploiting technical errors or payout glitches for personal gain, using stolen or unauthorised payment methods, and attempting to circumvent geographic or self-exclusion restrictions. We actively monitor account behaviour and transaction patterns to detect activity inconsistent with normal play. Where fraudulent or prohibited conduct is identified, we reserve the right to suspend or close the account immediately, void associated winnings, and withhold funds pending investigation. Serious violations may be reported to relevant authorities, including law enforcement where legally required.
Players subject to account action retain the right to request an explanation and submit supporting evidence for review. We investigate all disputes before finalising any permanent restriction.
- Use of bots, scripts, or automated betting tools
- Collusion between multiple accounts to gain unfair advantage
- Submission of falsified identity or payment documentation
- Exploitation of software bugs or payment processing errors
11. Responsible Gambling and Self-Exclusion
We provide tools to help you manage your gambling activity, including deposit limits, time-out periods, and full self-exclusion options. These tools are available free of charge within your account settings.
Self-exclusion can be requested for a minimum period and, once activated, cannot be reversed early even at the player's own request. During self-exclusion, marketing communications cease and account access for gambling purposes is blocked entirely. We encourage players showing signs of problematic play to make use of reality checks, session limits, and cooling-off periods before escalating to full exclusion. Our platform complies with safer gambling obligations applicable under our licensing framework.
Support organisations, including those specialising in gambling-related harm, remain available independently of our own tools and can offer further guidance.
12. Complaints and Dispute Resolution
Complaints should be submitted through our support channels in the first instance. We aim to acknowledge and address concerns promptly and transparently.
Our internal process involves initial review by support staff, with escalation to a senior resolutions team where the matter remains unresolved. We will provide a written outcome explaining our position once review is complete. Where a complaint cannot be resolved internally to your satisfaction, you retain the right to escalate the matter to an approved alternative dispute resolution service relevant to our licensing jurisdiction. Details of the applicable body are provided on request or within our complaints procedure documentation.
You are not required to accept our initial response as final. Independent review remains available at no cost to you.
13. Intellectual Property Rights
All content on our platform, including our name, logo, graphics, software, and game assets, remains our property or that of our licensors. Unauthorised use is not permitted.
You are granted a limited, non-transferable licence to access and use our platform strictly for personal, non-commercial entertainment purposes. Reproduction, distribution, modification, or commercial exploitation of any platform content without prior written consent is prohibited. This includes copying game software, scraping platform data, or using our branding in any external material. Violation of these rights may result in account termination and legal action where appropriate.
Requests regarding permitted use of our intellectual property can be directed to our support team for consideration.
14. Anti-Money Laundering Policy
We maintain a strict anti-money laundering policy in accordance with applicable regulatory requirements. Every account is subject to ongoing monitoring regardless of transaction size.
Our AML procedures include source of funds checks, transaction pattern analysis, and enhanced due diligence triggers for accounts showing unusual deposit or withdrawal activity. We reserve the right to request documentation evidencing the legitimate origin of funds at any stage, and withdrawals may be delayed or declined pending completion of these checks. Staff handling AML reviews are trained to identify indicators of suspicious activity, and where required by law, reports are submitted to relevant financial intelligence authorities. Failure to provide requested AML documentation within a reasonable timeframe may result in account restriction.
These measures exist to protect the integrity of our platform and comply with obligations that cannot be waived under our operating license.
15. Voluntary Account Closure
You may close your account at any time by submitting a request through support. Closure requests are processed without requiring justification.
Upon receiving a closure request, we will confirm any outstanding balance and arrange withdrawal in accordance with standard verification procedures, provided no pending investigation applies. Closure does not erase transaction records, which we retain for the period required under regulatory and accounting obligations. Reopening a closed account, where permitted, typically requires renewed verification. Accounts closed due to breach of these terms are handled separately and are not eligible for standard voluntary closure procedures.
If you are closing your account for gambling-related concerns, our responsible gambling tools, including self-exclusion, offer stronger and more permanent protections.
16. Governing Law and Jurisdiction
These terms are governed by the laws applicable under Curaçao license 8048/JAZ, under which our services are authorised and regulated. Any dispute arising from your use of our platform is subject to this governing framework.
Where applicable consumer protection law in your country of residence grants additional rights that cannot be excluded by agreement, those rights remain unaffected by this clause. We encourage players in the United Kingdom to familiarise themselves with both our terms and locally available consumer protections. Legal proceedings arising from this agreement will be conducted in accordance with the dispute resolution procedures outlined in Section 12 prior to formal escalation. Nothing in this section limits your access to independent regulatory bodies relevant to your jurisdiction.
Continued use of our services confirms your acceptance of this governing structure in full.
Responsible Gambling Notice
Our services are intended for players aged 18 and over only. Gambling should remain an enjoyable activity, and we encourage all players to set limits that reflect what they can comfortably afford.
If gambling stops feeling like entertainment, free and confidential support is available through GamCare at 0808 8020 133. Our platform operates under the oversight relevant to our licensing framework and provides tools including deposit limits, time-outs, and self-exclusion to support safer play at every stage.